Terms & Conditions

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020 3700 4263

Scheduling a session

At the time of booking an appointment, you will be asked to leave a contact address and phone number. It is the client’s responsibility to inform the City Hypnotherapy Centre of any change of contact details during their treatment.

Cancellation Policy & Subsequent Fees

Your appointment is very important to me and it is reserved especially for you. I understand that sometimes appointments need changing; that unfortunately, life can get in the way. Sadly, the costs of being in central London are so steep that I cannot accommodate late cancellations or missed appointments for any reason. Therefore I respectfully ask you to observe my cancellation policy and consider this before embarking on treatment. A minimum of 24 hours notice for all cancellations and rescheduling of appointments is required or the full session fee will be charged. For those who cancel an appointment within the four week free aftercare service (part of the stop smoking hypnotherapy treatment) without giving the minimum 24 hours notice, your aftercare will become invalid and any further sessions will need to be paid for. Appointments booked less than 24 hours in advance cannot be cancelled; to do so will incur the full charge.

Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive my services. I hope you understand that these policies are in place to protect my practice, I have no desire to use them. Thank you and I appreciate your understanding in these situations.

Distance Selling Regulations

You the consumer offer to buy the service we are providing when you make an appointment. The contract between us becomes binding when you receive confirmation of the booking. Under the Distance Selling Regulations, you have a right to cancel the service when booked over the phone or via email up to seven working days from when the appointment is confirmed. Cancellation must be in writing. However, for appointments booked less than seven working days in advance, unless we agree otherwise in writing, you will not be able to cancel the appointment and our normal cancellation policy applies (see above). All appointments made over the phone or via email will be confirmed via email. The performance of service begins 24 hours before the confirmed appointment time, as time and resources will have been reserved for you.

Payments

Payments can be made by cheque (with a bankers card holding a guarantee for the full session fee) or cash. No credit/debit card payments will be accepted. The appointment fee must be paid in full by the end of each session.

Internet Privacy Policy

This website was established to provide information about our hypnotherapy treatment and practice. You will not be added to any mailing list, email list or other electronic mailers.

If your problem is making you unhappy, get in touch 020 3700 4263